You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider, but typically refunds for canceled orders are processed within 3-5 business days.
To cancel an order, please contact our customer service team as soon as possible with your order details. We recommend including your order number and the email address used to place the order to expedite the cancellation process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
Some items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase if you have any concerns about return eligibility.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to resolve the issue, such as proof of purchase and bank statements showing the original transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Techdial
Address: 4756 Wiseman Street, Knoxville, Tennessee
E-Mail: [email protected]
Phone: +1865-273-2290
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
